Veterans Preferred - Mobile Associate - Retail Sales
Company: T-Mobile
Location: Mira Loma
Posted on: October 2, 2024
Job Description:
Military Veterans are Encouraged to Apply. -At T-Mobile, we invest
in YOU! Our Total Rewards Package ensures that employees get the
same big love we give our customers. All team members receive a
competitive base salary and compensation package - this is Total
Rewards. Employees enjoy multiple wealth-building opportunities
through our annual stock grant, employee stock purchase plan,
401(k), and access to free, year-round money coaches. That's how
we're UNSTOPPABLE for our employees!Job Overview
Mobile Associates (MA) work as a member of a Retail Team of Experts
to bring the T-Mobile brand to life. They're brand ambassadors who
build energy and excitement around our products and services. They
are passionate about the connected world and thrive in a fast-paced
environment, where technology innovations, customer needs, and the
Retail experience are continuously evolving. They immerse
themselves in significant connections with our customers, and their
ability to build new and deepen existing relationships is unmatched
across the wireless industry. They continuously work to build
expertise in uncovering our customers' needs and have a passion to
educate, demonstrate and recommend device and service solutions.
This role is a learning role, where new associates are working with
their team and proactively building skills and proficiencies, in
preparation for the next level up as a Mobile Expert. As a Mobile
Associate, you will be required to successfully complete new
employee training.Job Responsibilities:
- Builds proficiency related to serving and selling to our
customers, while providing a world-class customer experience and
building loyalty by:--- Helping customers pick up right where they
left off in their shopping journey, whether online, through
Customer Care or in-store.--- Exploring individual needs and
providing hands-on demonstrations of the latest and greatest
technology in-store.--- Side-by-side selling to find personalized
solutions beyond the bare-bones device and service plan that keep
our customers connected to the people and lifestyle they love,
including anything from unique accessories cutting-edge IoT
devices.--- Approaching service and sales needs with composure,
integrity and compassion.
- Becomes skilled with and consistently uses digital tools in
interactions and onboarding to actively demonstrate:--- How our
ever-expanding coverage stacks up in our customer's neighborhood,
providing them with a lightning fast LTE network--- Why T-Mobile
plans and services will let our customers live unlimited, feel the
love, stay connected and go further.--- Completes training on
T-Mobile in-store experience, new skills and processes, knowledge
of systems and reference resources.--- Makes the most of their time
on shift, consistently seeking out information between customers,
learning about innovations in wireless and technology.
- Establishes relationships with and partners with T-Mobile
employees across channels, including business and customer service
to:--- Collectively own the customer experience and resolve issues,
creating a seamless, run-around-free environment.--- Successfully
identify and handoff small business leads.--- Support team
initiatives and create an inclusive environment
- Education:
- High School Diploma/GED (Required)
- Work Experience:
- 6 months of customer service and/or sales experience, Retail
environment preferred. (Required)
- Knowledge, Skills and Abilities:
- Passionate customer advocate with the desire to be yourself
when connecting and having fun doing it! (Required)
- Competitive drive and proven ability to succeed in a fast-paced
sales environment. (Required)
- Willingness to work alongside peers and store leaders, learning
and sharing ideas, while serving customers and providing
resolutions to issues. (Required)
- Effective at balancing customer needs and performance goals.
(Required)
- Licenses and Certifications:* At least 18 years of age* Legally
authorized to work in the United StatesTravel:Travel Required
(Yes/No):NoDOT Regulated:DOT Regulated Position (Yes/No):NoSafety
Sensitive Position (Yes/No):NoHourly Base Pay: $18.00Within the
first 90 days working at T-Mobile, Mobile Associates receive
on-the-job training and are eligible for incentive pay while
completing training milestones. Once completed, Mobile Associates
promote to the Mobile Expert role and become eligible for an
annualized incentive target of $18,000/year. Actual incentives vary
based on performance and full-time status. All employees at
T-Mobile, are guaranteed to earn $20/hour inclusive of base pay and
incentives. And since we are ALL owners, EVERY employee at T-Mobile
is eligible for an Annual Stock Grant.At T-Mobile, our benefits
exemplify the spirit of One Team, Together! A big part of how we
care for one another is working to ensure our benefits evolve to
meet the needs of our team members. Full and part-time employees
have access to the same benefits when eligible. We cover all of the
bases, offering medical, dental and vision insurance, a flexible
spending account, 401(k), employee stock grants, employee stock
purchase plan, paid time off and up to 12 paid holidays - which
total about 4 weeks for new full-time employees and about 2.5 weeks
for new part-time employees annually - paid parental and family
leave, family building benefits, back-up care, enhanced family
support, childcare subsidy, tuition assistance, college coaching,
short- and long-term disability, voluntary AD&D coverage,
voluntary accident coverage, voluntary life insurance, voluntary
disability insurance, and voluntary long-term care insurance. We
don't stop there - eligible employees can also receive mobile
service & home internet discounts, pet insurance, and access to
commuter and transit programs! To learn about T-Mobile's amazing
benefits, check out .Never stop growing!As part of the T-Mobile
team, you know the Un-carrier doesn't have a corporate ladder-it's
more like a jungle gym of possibilities! We love helping our
employees grow in their careers, because it's that shared drive to
aim high that drives our business and our culture forward. By
applying for this career opportunity, you're living our values
while investing in your career growth-and we applaud it. You're
unstoppable!T-Mobile USA, Inc. is an Equal Opportunity Employer.
All decisions concerning the employment relationship will be made
without regard to age, race, ethnicity, color, religion, creed,
sex, sexual orientation, gender identity or expression, national
origin, religious affiliation, marital status, citizenship status,
veteran status, the presence of any physical or mental disability,
or any other status or characteristic protected by federal, state,
or local law. Discrimination, retaliation or harassment based upon
any of these factors is wholly inconsistent with how we do business
and will not be tolerated.Talent comes in all forms at the
Un-carrier. If you are an individual with a disability and need
reasonable accommodation at any point in the application or
interview process, please let us know by emailing
ApplicantAccommodation@t-mobile.com or calling 1-844-873-9500.
Please note, this contact channel is not a means to apply for or
inquire about a position and we are unable to respond to
non-accommodation related requests.
Keywords: T-Mobile, Lynwood , Veterans Preferred - Mobile Associate - Retail Sales, Sales , Mira Loma, California
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